Shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of ceremony on the 26th September ...

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

Agentic AI Is Not About Replacing Contact Centre Agent but Will Redefine the Work They Do. Kevin McGachy Sabio Group, ...

How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

Medallia, global leader in customer & employee experience, announces Jagrit Malhotra as Chief Revenue Officer - contact ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

NICE Enlighten AI enables in-the-moment complaint management and remediation and mitigation by automating analysis of every interaction through voice and digital channels NICE have announced the ...

Global cloud communications company Infobip today announces it has strengthened its relationship with Adobe and furthered the global reach of Infobip’s omnichannel communications platform by becoming ...

Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy and positioning Ventrica the fast-growth multilingual customer management ...

The return of voice: AI’s unlikely role in shaping the future of CX in the contact centre – Lewis Gallagher, Transformation Consultant at Netcall Recent years have seen the customer experience (CX) ...