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Verizon has added on a step for customers wanting to unlock their fully paid-off devices by introducing a new waiting period in certain cases. Under Verizon’s current device-unlocking policy, ...

Verizon this week imposed a new roadblock for people who want to pay off device installment plans early in order to get their phones unlocked. The latest version of Verizon’s device unlocking policy ...

Verizon has changed its policy on unlocking devices. The old rule that said devices would be unlocked automatically after 60 days is no longer in effect. With the new requierements, postpaid devices ...

Some questions remain about the cause of the hours-long Verizon outage that impacted cell service for over a million customers on Jan. 14. Service was totally restored after 10 p.m. ET on Wednesday, ...

Verizon will offer customers impacted by a seven-hour outage a $20 credit, the company confirmed to USA TODAY. The nation's largest wireless network outage began around 12:30 p.m. ET on Wednesday, Jan ...

Verizon today announced it will be offering customers a $20 account credit after a major outage on Wednesday, and action is required to receive it. The carrier said affected customers can accept the ...

"This was a software issue, and we are conducting a full review of what happened. As of now, there is no indication that this was a cybersecurity issue," the company said in a statement sent to ...

"Today, we let many of our customers down and for that, we are truly sorry. "They expect more from us. We are working non-stop and making progress. Our teams will continue to work through the night ...

The outage cut off tens of thousands of users and lasted more than six hours. The cause was not immediately clear. By Neil Vigdor and Adeel Hassan A widespread outage that disrupted cellular and data ...

Verizon said it has resolved an hours-long outage that is believed to have left tens of thousands of US customers without access to voice and data services for much of Wednesday. “Today, we let many ...

When Verizon refused to unlock an iPhone purchased by Kansas resident Patrick Roach, he had no intention of giving up without a fight. Roach sued the wireless carrier in small claims court and won.