VDI Australia has appointed an industry leader to a newly created national role, elevating operator support, quality and ...

JetBlue is doubling down on Fort Lauderdale, but those moves have required the airline to trim routes in other cities.

Your AI isn't just learning from your data; it’s making dozens of untracked copies of it, leaving sensitive customer info ...

Southwest Airlines is not the same airline it was at this time last year as the once budget-friendly carrier has undergone ...

CenterPoint Energy is offering customers a chance to walk in, sit down and get face-to-face help with their bill.

Passenger satisfaction is soaring — for now. Overall passenger satisfaction has increased eight points compared to 2025.

AWS’s Ben Schriener explains how artificial intelligence is changing how small businesses approach their contact centers and ...

Cresta, the unified customer experience AI platform for human and AI agents, has announced a strategic multi-year partnership with Atento, one of the world’s largest providers of Customer Experience ...

Under new leadership, the agency has reduced the role of field offices across the country and centralized its operations, ...

Ahmedabad: A 26-year-old factory worker from Asarwa was allegedly duped of Rs 1.1 lakh after he deposited cash through an unauthorized customer service point set up outside a bank.According to the ...

Most airlines saw higher favorability in the 2026 travel survey by the American Customer Satisfaction Index. How Southwest, American and Delta fared.

Store associates can utilize Tote's Genie agent 24/7 through voice or chat. Genie assists Loop by shortening training time, ensuring compliance with procedures and eliminating the need to escalate to ...