For many shoppers in Washington, getting a refund is becoming a bigger headache than the original problem. New data from the Better Business Bureau shows complaints about exchanges and refunds have ...

Have a complaint about a business? AI may be a lot more effective at explaining your grievances than you are. My colleagues and I analyzed more than one million consumer complaints filed with the ...

LOS ANGELES (KABC) -- A current employee of L.A. County's Office of Emergency Management is alleging a now former colleague, who had a crucial role as the Eaton Fire raged the first night in Altadena, ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee’s received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

ST. LOUIS COUNTY, Mo. — The Better Business Bureau is warning people about a St. Louis area mattress company after a "pattern of complaints." The BBB said Mattress Direct has an "F" rating, the lowest ...

Bad customer service can be frustrating, but consumer experts say you shouldn't be left paying for poor work, bad products or unresolved problems and you may have more power than you think to get your ...

Add Yahoo as a preferred source to see more of our stories on Google. Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating model.

(WNDU) - NIPSCO has responded to widespread customer complaints about increased electricity and gas bills following meter replacements across Indiana. The Indiana Utility Regulatory Commission is ...