The Choctaw Cultural Center won the 2025 Excellence in Customer Service Award. The director of development said this award ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

A total of seven convenience store retailers made the new ranking, including: Buc-ee's (No. 13) QuikTrip Corp. (No. 16) Kwik ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Ace Named Highest-Ranked Hardware and Home Improvement Retailer Among Competitors in Survey of 3,500 Companies OAK BROOK, Ill., Jan. 5, 2026 /PRNewswire/ -- Ace Hardware, the world's largest hardware ...

Five of the most important Cincinnati business news stories you need to know today, along with a note about the value of customer service.

Beginning on Jan. 1, 2026, food delivery platforms, including Uber Eats, DoorDash and others, are now required to issue “full ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.