PolyAI's new Agent Development Kit lets enterprise developers build on CX AI agents using their own IDEs, coding assistants ...

Agile marketers worry about AI governance. Non-Agile teams still question if it works. That gap explains everything about who ...

Fast responses mean nothing if the status, promise or system state doesn't match reality. Here's the CX metric that actually ...

With 60 million assets ingested in 9 months and Khosla Ventures leading, Shade presses its case as the intelligent file ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

The startup says its multi-agent system acts on marketing data rather than just reporting on it. Armilar led the round at a $30 million valuation. DOJO AI on April 22 announced a $6 million seed round ...

New platform introduces the orchestration layer enterprises have been missing, connecting conversations, campaigns, AI, and governed intelligence to deliver measurable outcomes, starting with pharmacy ...

BrazeAI Operator™, BrazeAI Agent Console™, and the new Braze Creative Studio are now available alongside EU hosting for BrazeAI Decisioning Studio™, introducing a radically better way for marketers to ...

Adobe unveiled CX Enterprise Coworker at Summit 2026 — its agentic AI platform for customer experience orchestration.

Shadow content, IP risk and brand drift are rising fast. Here’s how governance evolves to keep up without killing speed.