The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support ...

Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South ...

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From India’s festive travel rush to APAC’s rising digital demands, customer experience is being redefined by the twin forces ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. This article is more than 4 years old. Zendesk shared its Q4 and ...

When Zendesk announced it had been acquired by a consortium of private equity firms on Friday for $10.2 billion, it seemed a sudden and jarring end for a company that had once pioneered customer ...

A former tech giant's headquarters in San Francisco's Mid-Market area has found an innovative new purpose, hosting a swarm of ...

Zendesk is looking to grow its customer service capabilities, and today it announced the acquisition of early-stage artificial intelligence startup Cleverly. The startup was also listed by TechCrunch ...

Zendesk released a statement about the layoffs Tuesday morning. Board of Supervisors member Matt Dorsey tweeted last week that city officials had “received a W.A.R.N. notification from Zendesk ...

Customer support ticketing platform Zendesk disclosed today a security breach dating back to November 2016. In a message posted on its website, the company said that a hacker accessed the personal ...