On April 2nd 2020, less than two weeks after the first national lockdown began in England, a worker at Virgin Media’s Manchester call centre died from COVID-19, prompting a flurry of reports that ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. With every new layer of security, fraudsters look for their next way in ...
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