Car repairs are taking longer than ever these days - something you've likely noticed if you've had your vehicle in for repairs lately. According to the J.D. Power 2023 U.S. Auto Claims Satisfaction ...
The auto insurance industry voluntarily returned more than $18 billion in auto insurance premiums to customers in 2020 to address the sharp decline in miles driven during the COVID-19 pandemic.
Participation in Usage-Based Insurance Programs Reaches Record High as Customers Seek Lower-Cost Policies TROY, Mich.--(BUSINESS WIRE)--Nearly one-third (31%) of U.S. auto insurance customers say they ...
TROY, Mich.--(BUSINESS WIRE)--Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance ...
Despite technological innovations and a growing emphasis on customer service, customer contentment with auto insurance industry is declining, according to a J.D. Power claims satisfaction study. The ...
TROY, Mich., March 12, 2026--(BUSINESS WIRE)--When it comes to dealer service, customers are looking for an experience that minimizes disruption to their daily lives while simultaneously offering ...
MAPFRE's home insurance policies shine, but expect high rates and poor customer service for auto insurance customers. Find Cheap Car Insurance Quotes in Your Area With a presence in 18 states, we ...
Auto-Owners stands out compared to other car insurance companies for its coverage options, the quality of its customer experience and its long list of discounts. Many, or all, of the products featured ...
For the second straight year the auto industry is seeing improvements in customer satisfaction, and the data experts say dealers are the front line when it comes to shaping those consumer perceptions.
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