Business process mapping reveals inefficiencies, streamlines workflows and drives scale. Done well, process mapping builds ...

The virtues of writing something down cannot be overstated. Especially given we’re all feeling the pressure from an industry with ongoing labor shortages, large-scale projects, stronger than-ever ...

Healthcare design is a complicated, iterative process of back-and-forth communication between stakeholders and the design team. The first step is understanding the purpose of the building or space to ...

As we have previously covered on this blog, the primary purpose of Lean Six Sigma (LSS) methodology is to eliminate waste and reduce variation in manufacturing, service and design processes, thus ...

What Is Value Stream Mapping (VSM)? What is a value stream? A value stream represents the series of actions an organization takes to design, create, and deliver a product or service to its customers, ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view ...

Orbital Sciences employs a bill of process to lower risks and improve work instructions. How often do you make decisions based on "gut feel"? And how confident are you those decisions are the best ...