Training courses have been corporate learning’s go-to for decades. But in my opinion, eight times out of 10, the learner shouldn’t even be at that course. Why? Because it won’t improve performance. In ...

For years, business leaders have treated learning as a support function. It has often been placed inside HR, separated from strategy and measured through participation rather than performance.

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

A lot has changed in the HR, learning and talent development arena since I dedicated my professional career to this space 15-plus years ago. No doubt you’re familiar with and experiencing the shifts ...

AO Advice: How Your High School is Evaluated in the College Admissions Process Get the inside scoop on how colleges assess your high school and its course rigor. Featuring a former Admissions Officer, ...

In education, as in psychology, clarity matters. Yet in everyday conversations about teaching and learning, terms like learning theory and pedagogy are often used interchangeably. Phrases such as “We ...

Taking the agents’ point of view, working at a contact center for a Business Process Outsourcer (BPO) is hard. Although calls are monitored, not all are. Only a small percentage is actually recorded ...