You will no longer need to buy an Internet Protocol phone to make and receive IP calls. Cisco Systems is rolling out a $210 box that links a broadband modem with a plain old phone. And other companies ...
Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Oscar Alban: The real value of IP is that it provides the ...
Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Richard Costello: The real value of IP in the contact center is ...