Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help faster.

An emergency dispatcher is under fire after allegedly disconnecting thousands of critical 911 calls. Trump promises 5,000 US troops to an ally following a key election win California couple found dead ...

Language Assist gives dispatchers instant, natural-sounding communication with non-English speakers—no interpreter ...

A 911 operator in Texas is facing charges after her surpervisors said she hung up on callers seeking help. Crenshanda Williams, who has left her job at the Houston Emergency Center 911, is charged ...

New Orleans is using AI to answer 911 calls instead of human dispatchers. What does this mean for crime and emergency ...

The second full week of April is National Public Safety Telecommunicator Week in the U.S., shining a spotlight on the dedication emergency dispatchers bring to the job every day. And while the job can ...

Artificial intelligence is helping dispatchers locate callers faster, communicate across language barriers and, in some cases, save lives before first responders even arrive.

Add Yahoo as a preferred source to see more of our stories on Google. First responders in Los Angeles are struggling to answer 911 calls on time amid staffing shortages, and now operators are pleading ...