Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an approach that has set us apart from competitors with much larger teams and ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Exceptional customer service can make or break a brand, and in today's fast-paced world, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...