Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

It’s popular for companies to declare they are customer-centric, focused on customer experience, obsessed with the customer, and so on. But, there’s a major disconnect between executive pronouncements ...

Customer service is a critical component of any successful business. It can make or break a customer’s experience, ultimately impacting the company’s bottom line. What can a business that is ...

The Founder of the Customer Experience Professionals Ghana Association (CEPGA), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that ...

Does your customer experience strategy have a big impact on your bottom line? It should. A thoughtful, dynamic customer experience strategy is at the heart of every bottom-line-boosting CX effort.

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Infosys has launched the Infosys Customer Experience Suite for Salesforce, a set of enterprise solutions designed to automate ...