Most F&I managers don't bring up the customer satisfaction survey during the F&I presentation. In fact, many steer clear of it. In their defense, the focus is to get the customer in and out quickly ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

• Customer satisfaction is flat and that's a warning sign. The national ACSI score remains where it was close to a decade ago, signaling long-term weakening of buyer utility even as companies report ...