Outbound call centers can be broadly classified into two distinct types based on the nature of the calls being made. In each classification, the agents are either mostly engaged in campaign management ...

When discussing outbound call centers, many people think of robocalls, the frustrating outbound calls you likely don’t want to receive from companies with which you likely don’t have any relationship.

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...

As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...

Seasoned product executive with deep AI and CCaaS expertise to guide Convoso platform innovation and scale AI-driven ...

DOVER, DE, UNITED STATES, February 19, 2026 /EINPresswire.com/ -- Call Loom, a leader in conversation intelligence, has ...

ATLANTA--(BUSINESS WIRE)--Alvaria, a global leader in enterprise-scale customer experience (CX) solutions, today announced a strategic partnership with UJET, Inc., a leading provider of AI-powered ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

Spectrum announced plans to add 100 new outbound sales jobs at its Florence, Kentucky call center through year-end 2022 and into 2023 on Wednesday. These new roles are generally outbound telesales ...