Occasion purchasing: It’s fairly easy to track spending habits on seasonal events, such as holidays (Christmas, Thanksgiving, ...

Traditionally, it's recommended to prioritize pricing power, but the interplay between CAC and pricing power is much closer ...

J.D. Power's 2024 Electric Utility Business Customer Satisfaction StudySM indicates a significant rise in satisfaction among U.S. business customers of electric utilities. After several years of ...

Discover how AI-powered hyper-personalization is transforming business strategies, driving engagement, and reshaping customer expectations globally.

AT&T (813) ranks second. The 2023 U.S. Business Wireline Satisfaction Study is based on responses from 5,141 business customers of data and voice services.

Make it part of your company culture. If customer-centricity isn’t a fundamental aspect spread across all areas of your brand, then you aren’t a customer-focused business.

“Regularly engaging with your clients and customers ensures that the product or service you’re delivering continues to meet ...

Customer engagement, at its core, is a conversation between a business and its target audience. It's akin to building and nurturing a long-term relationship with the end goal of winning over ...

Each customer brings the potential or repeat business, which is far more likely if they have a rewarding experience with your business. Listen to who they are, what they do, and what they need.