After three months in the role, Chris Nilon, group executive of IT and Operations for the Bank of Queensland (BOQ) has decided that the bank isn't yet ready for the cloud, and will continue to ...

The Bank of Queensland is under pressure to disclose the human impact of a plan to adopt automation technology, with fears it could lead to major cuts in staffing levels. The Queensland-based bank ...

BOQ is now also collecting more detailed understanding of customer needs. It’s what the bank refers to as its “customer canvas”, a unifying view of the customer, their experience with the bank across ...