Clearly, tight order fulfillment is a prerequisite for doing business online, and outfits that place a high value on customer service are exploring these customer-facing technologies. A self ...

That’s brilliant customer service on Disney’s part. Schulze recommends interacting with each customer and letting them know they are important. He shared a bad example of an experience in a bank that ...

A wow experience, in my definition, is when service goes beyond fulfilling basic customer expectations and does so in a creative unexpected way. This is important because human beings–including ...

To heck with thinking outside the box, says veteran fixed ops boss Bob Cawley. "It's time to get back the box" and focus on relationships. August 08, 2021 07:00 PM Dan Shine Tweet Email More ...

5. Thank Them for Their Business I recommend organizations get back to the basics of customer service excellence. A simple "thank you for doing business with us" goes a long way with customers.

In the end, a well-planned customer information form is an excellent way to begin getting to know your customers, quickly. The tips and guidance above should help get you off to a good start.