Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...

BARCELONA, Spain--BT has announced it will be launching Wi-Fi-enabled smart phones based on Windows Mobile 6 for its business mobile VoIP services. The move marks the British telecommunications firm's ...

Infotech Lead Europe: BT will roll out Cisco’s new contact center solutions. BT Contact — integrating the latest contact center solutions from Cisco — will help enterprises improve productivity, reach ...

BT and Infobip have announced the global expansion of their partnership to deliver AI-powered advanced communication services ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its ...

Users of Virgin Media have reported outages alongside several major mobile phone companies, including Vodafone, BT, TalkTalk, ...

British Telecommunications and Siebel Systems have expanded their six-year partnership to enable BT to resell Siebel's OnDemand service to small and medium-size businesses in the United Kingdom.

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BT announced on Wednesday that it is cutting the cost of phone calls, in an attempt to ward off rival operators who claim to offer cheaper services. At a time when supermarket chains are joining the ...

The biggest telecoms company in Britain is set to replace phone boxes with new 'street hubs' with Wi-Fi and calling services ...