The streaming giant hinted that its foray into hardware was an experiment in data collection. Some who paid $90 for the device want an option to keep using it. Spotify announced Thursday it will ...

On Monday night, angry DTE customers let their voices be heard during town halls over DTE's handling of recent power outages. Some spent days, while others spent over a week without power in the dark ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

AT&T experienced a nationwide cellular service outage last week that affected tens of thousands of customers. On Sunday, AT&T announced it would reimburse impacted customers with a $5 credit. Some ...

An angry customer waiting for food throws a sugar shaker before screaming profanities at workers at Shiro's Saimin Haven. He then flies a high chair and knocks condiments off a table in the restaurant ...

Call center workers might not have to deal with angry customers for too much longer. SoftBank plans on using AI to make angry calls sound less aggressive. The Japanese firm is seeking to turn a ...

Activists who are upset with Target’s decision to pull back on diversity, equity and inclusion (DEI) policies have begun a boycott of the national retailer. According to CNN, the 40-day effort is ...

Tom Conrad knows that fixing the customer relationship is as important as fixing the software. I have to imagine Tom Conrad has been very busy since being appointed first interim and then permanent ...