More than 500 Amazon employees sent a letter on Wednesday to the CEO of its AWS unit urging reversal of a full return-to-office policy and rejecting his assertion that the rule had broad support and ...

In the early days of online shopping, lots of consumers were wary. If they received an item they didn’t like and they wanted to return it, they’d often have to pay to ship it back to the seller. The ...

An Amazon customer used social media to issue a PSA about an alleged change in the company’s return policy. In a viral video that has amassed 226,800 views as of this writing, TikTokerAlexa Curtis ...

A massive Amazon Web Services outage caused widespread disruptions, taking down platforms including Wordle, Snapchat, WhatsApp, Venmo and even some airline and banking systems. Amazon blamed an ...

Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores. For decades, Amazon built its business by creating ...

Amazon Web Services CEO Matt Garman made headlines this week for putting his feelings plainly when it comes to the company’s five-day-in-office policy. "If there are people who just don't work well in ...

Amazon provides a pretty irresistible shopping experience through its speedy shipping (among other Prime member perks), vast range of products, and unbeatable prices. Prime Day, in particular, can ...

Did a pair of shoes you got for Christmas not fit quite right? Or, did you get a book that you already read and want to exchange it for the a different one you have saved on Goodreads? Returns and ...

Ordering items on Amazon is quick and easy, but returning them can be frustrating. It’s hard to imagine life without online shopping. We’ve grown so accustomed to ordering everything from groceries ...

Amazon is refunding some customers who returned items but never received payment - and some have reported receiving refunds for returns made as far back as 2018. The e-commerce giant said it conducted ...